Refund Policy

Last Updated: September 28, 2025

1. Refund Eligibility

We offer refunds under the following conditions:

• Refund requests must be made within 7 days of purchase

• Technical issues preventing access to purchased content

• Duplicate payments or billing errors

• Cancellation before course commencement

2. Non-Refundable Items

The following are not eligible for refunds:

• Courses accessed for more than 7 days

• Completed courses or downloaded materials

• Services consumed in part or full

• Payment processing fees charged by Razorpay

• Promotional or discounted purchases (unless otherwise stated)

3. Refund Process

To request a refund:

1. Contact us at [email protected] within the eligibility period

2. Include your order details and reason for refund

3. We will review your request within 2-3 business days

4. Approved refunds will be processed through Razorpay

4. Refund Timeline

Refund processing times depend on the payment method:

• Credit/Debit Cards: 5-7 business days

• Net Banking: 7-10 business days

• UPI/Wallets: 2-3 business days

• Bank Transfer: 3-5 business days

Note: Processing times may vary depending on your bank or payment provider.

5. Partial Refunds

Partial refunds may be granted in cases of:

• Technical issues affecting specific course modules

• Service interruptions lasting more than 48 hours

• Billing discrepancies or overcharges

6. Razorpay Payment Processing

All payments are processed through Razorpay. For refund-related queries:

• Razorpay issues immediate refunds once approved by us

• Transaction fees charged by Razorpay are non-refundable

• Refunds are processed to the original payment method only

• Razorpay may require additional verification for high-value refunds

7. Cancellation Policy

You may cancel your subscription at any time:

• Monthly subscriptions: Cancel anytime, effective at the end of current billing period

• Annual subscriptions: Prorated refunds available within first 30 days

• Free trial cancellations: No charges if cancelled before trial period ends

8. Dispute Resolution

If you're unsatisfied with our refund decision:

1. Contact our support team for escalation

2. Provide additional documentation if requested

3. We will conduct a secondary review within 5 business days

4. Final decisions will be communicated via email

9. Force Majeure

Refunds may be considered in cases of service unavailability due to:

• Natural disasters or emergencies

• Government regulations or restrictions

• Technical failures beyond our control

• Extended maintenance periods

10. Chargeback and Disputes

• Contact us before initiating chargebacks through your bank

• Chargebacks may result in account suspension pending resolution

• We will provide transaction documentation to resolve disputes

• Fraudulent chargebacks may result in permanent account termination

11. Contact for Refund Requests

For all refund-related inquiries, contact us at:

Email: [email protected]
Phone: +91 97089 71425
Response Time: Within 24-48 hours

12. Policy Changes

This refund policy may be updated periodically. Changes will be communicated via email and posted on our website. Continued use of our services constitutes acceptance of the updated policy.